Cancellation & Refund Policy

1. Overview

At LDXORA Chat (A product by LDXORA), we aim to deliver exceptional AI chatbot software services to businesses. We offer a Free Forever Plan (1 Chatbot, 100 messages/month) so you can thoroughly test our platform and AI features before deciding to upgrade to a paid Pro or Business plan.

2. Subscription Cancellation

You can cancel your active paid subscription (Pro or Business) at any time without any hidden cancellation fees.

• Cancellation can be requested by emailing our support team at support@ldxora.com or directly through the User Dashboard.
• Upon cancellation, your subscription will remain active until the end of your current paid billing period (monthly or annual).
• No further automatic renewal charges will occur after cancellation.

3. 7-Day Money-Back Refund Guarantee

We stand behind the quality of our platform. If you are unsatisfied with your paid subscription for any technical issue or service quality reason, you are entitled to a full refund under our 7-day policy:

• Within 7 Days: You can claim a 100% full refund if your refund request is submitted within 7 calendar days from your original payment/upgrade date.
• After 7 Days: Refund requests made after 7 days from the transaction date are not eligible for a refund. However, you can still cancel to prevent future charges.
• BYO API Discounted Plans: Paid subscriptions activated under the "Use Own API Key" discounted pricing mode are also covered under the 7-day money-back guarantee.

4. How Refund Processing & Settlement Works

To request a refund, please follow these simple steps:

1. Send an email to support@ldxora.com with the subject line "Refund Request - [Your Registered Email]".
2. Include your Payment Transaction ID / Payment ID received during checkout via Razorpay (or your UPI/bank transaction reference).
3. Once verified and approved, the refund will be initiated immediately. The refunded amount will be credited back to your original payment source (UPI, Bank Account, or Card) via Razorpay Payment Gateway within 5 to 7 business days.

5. Contact Support

If you have any questions or require assistance regarding our Cancellation & Refund Policy, please contact our support team: